IMPORTANT!
Please note that your order is proceeded personally by me with love and care in possibly shortest time -up to 2 weeks usually. However if you need your order to arrive by a certain time, for a special occasion or via express carrier etc contact me, so I could schedule your order in prior or figure out a suitable solution for you.
SHIPPING & TERMS
Orders are shipped from Germany via DHL – Deutsche Post worldwide in a safe packaging to ensure your product arrives in perfect condition. All items are sent via the 1st Class International Airmail with a tracking number. Shipping charges do not include the destination countrys duty, tax or customs fees. If applicable, these will be assessed upon delivery.
Shipping terms varies according to your location and other conditions like customs delays etc. It usually takes 2-3 weeks to arrive in most parts of the world. If youd prefer an express shipping method for your order please contact me before making a payment.
You can track your parcel by entering the tracking number in the form field on the following page:
https://www.dhl.de/en/paket/information/sendungsverfolgung.html
PRINTS
Each print is created with highest quality archival inks on luxury fine art paper/canvas of museum quality! Prints are hand signed on front and back.
ORIGINAL PAINTINGS
All originals are hand signed on front and back and go with artists Certificate of Authenticity.
EARLY PREVIEW AND PREORDERS
Please subscribe to my mailing list, follow me on Instagram or Facebook.
RETURNS
Please contact ASAP about lost or damaged items! If possible, include pictures. Keep all original packing materials as they may be needed for insurance investigation purposes. Ill be in touch with next steps to ensure your are competely satisfied with your purchase.
CUSTOMER PRIVACY
Information you provide to The Store through the ordering process will only be used to keep you up-to-date with your orders progress and to contact you if there are any issues. Subscribers to my mailing list will only receive Benedicte Art related
announcements. You can unsubscribe at any time.
I will NEVER sell or otherwise give out information to a third party.
PRIVATE INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
WORDPRESS
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products to you.
PAYMENT
I accept PayPal. This is the most secure and fast payment method. You dont need to have an account to use it.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at webmaster@benedicte-art.com.